Support Department

Remote Assistance

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Live Remote Assistance Disclaimer By accepting a request from a Custom A Design representative to give Live Remote Assistance, you accept responsibility for any changes made to the desktop content or system settings. Custom A Design does not assume and is not responsible for any liability for the linking and viewing of any desktop content. As such, Custom A Design recommends you remain at your desktop and observe the entirety of the remote session. You will retain control for the duration of the remote session and can terminate the remote session at anytime.

Please close any personal or confidential information on your screen, as the technician will be viewing your desktop. The client understands that some problems may not be able to be rectified via the remote session. It is your responsibility to backup all applications and data prior to the remote session.