IBM’s Watson Is Now a Customer Service Agent
May 22, 2013
By Copy of Technology copy
IBM's cognitive supercomputer Watson will soon be helping several of the company's most important customers, who will have the opportunity to ask for his assistance via web chats, email, SMS and smartphone apps
Watson's new role, called "Ask Watson," will be available to big IBM clients like Australia’s ANZ Bank, Nielsen, Celcom, IHS and Royal Bank of Canada. Watson will tap his ability to use semantic searches — remember when he beat Jeopardy's two greatest champions? — and not just keywords, making him a formidable customer service assistant
"Watson pulls up stuff that an agent wouldn’t because it is looking for semantic links, not just doing text-matching based on keywords," Manoj Saxena, general manager of IBM Watson Solutions, told Forbes Read more...
More about Ibm, Ibm Watson, Cognitive Computers, Tech, and Apps SoftwareIBM’s Watson Is Now a Customer Service Agent
By Copy of Technology copy
IBM's cognitive supercomputer Watson will soon be helping several of the company's most important customers, who will have the opportunity to ask for his assistance via web chats, email, SMS and smartphone apps
Watson's new role, called "Ask Watson," will be available to big IBM clients like Australia’s ANZ Bank, Nielsen, Celcom, IHS and Royal Bank of Canada. Watson will tap his ability to use semantic searches — remember when he beat Jeopardy's two greatest champions? — and not just keywords, making him a formidable customer service assistant
"Watson pulls up stuff that an agent wouldn’t because it is looking for semantic links, not just doing text-matching based on keywords," Manoj Saxena, general manager of IBM Watson Solutions, told Forbes Read more...
More about Ibm, Ibm Watson, Cognitive Computers, Tech, and Apps SoftwareMoon or Asteroid? Congress Debates Best Pit Stop to Mars
By Copy of Technology copy
NASA's plan to lasso an asteroid for astronauts as a deep-space dry run for a future mission to Mars has some members of Congress wondering if the space agency would be better off setting its sights on the moon instead.
The asteroid mission was announced when President Barack Obama unveiled his 2014 NASA budget request. The scheme would have NASA use a robotic spacecraft to capture a roughly 23-foot-wide (7 meters) asteroid in deep space, and redirect it to an orbit closer to the moon. Once there, NASA would launch a human mission to rendezvous with the space rock and explore it.
But members of the U.S. House of Representatives Science, Space and Technology Committee expressed their skepticism of the plan during a hearing Tuesday to discuss NASA's ultimate goal of sending astronauts to Mars. The asteroid mission was proposed as an initial step toward that goal — one that would test technologies needed for a Mars mission and allow crews to gain experience in deep space exploration. Read more...
More about Space, Nasa, Mars, Asteroids, and Us WorldMoon or Asteroid? Congress Debates Best Pit Stop to Mars
By Copy of Technology copy
NASA's plan to lasso an asteroid for astronauts as a deep-space dry run for a future mission to Mars has some members of Congress wondering if the space agency would be better off setting its sights on the moon instead.
The asteroid mission was announced when President Barack Obama unveiled his 2014 NASA budget request. The scheme would have NASA use a robotic spacecraft to capture a roughly 23-foot-wide (7 meters) asteroid in deep space, and redirect it to an orbit closer to the moon. Once there, NASA would launch a human mission to rendezvous with the space rock and explore it.
But members of the U.S. House of Representatives Science, Space and Technology Committee expressed their skepticism of the plan during a hearing Tuesday to discuss NASA's ultimate goal of sending astronauts to Mars. The asteroid mission was proposed as an initial step toward that goal — one that would test technologies needed for a Mars mission and allow crews to gain experience in deep space exploration. Read more...
More about Space, Nasa, Mars, Asteroids, and Us WorldOur Ultimate Package
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